Civil Rights & Language Access
for LEP/SI Client Services
DHR Interpreters and Other Language Services
Average Hourly Rate Charged by Interpreters in Georgia
Interpreter and Translator Training and Testing
LEP/SI Client Services Policies and Procedures Manual
Immigrant Eligibility - LEP/SI Policies and Procedures Manual
Plan for Client Services for Persons with Limited English Proficiency and Sensory Impairment
DHR is committed to ensuring that limited English proficient (LEP) and sensory impaired (SI) clients have meaningful access to all programs and activities conducted or supported by the department. Those services include programs and assistance provided directly by the department, its divisions and offices, as well as those funded by grant in aid resources to county, regional and local offices. In addition, meaningful language access will be ensured by all entities contracting with the department for the provision of services.
DHR’s strategy for providing meaningful access for LEP and SI customers involves assessing language access needs statewide, recruiting and training “qualified” interpreters and bilingual staff; developing a centralized databank of language resources; translating vital forms and informational documents; forming partnerships with community groups for outreach and education; providing diversity training to DHR employees; and, implementing a procedure for monitoring services and resolution of complaints. DHR also reduces and eliminates access barriers that discourage the enrollment of all eligible program participants, including those in immigrant and mixed-status families.
Through its Division of Family and Children’s Services and Department of Public Health, DHR also operates the State Refugee Resettlement and Health Programs, respectively. These federally funded efforts provide cash assistance, medical assistance, health screening, and social services to individuals entering the country under refugee status and for related immigrant groups.
DHR regulates services to LEP and SI customers accessing direct assistance programs such as the Division of Family and Children Services; Division of Aging Services; Division of Mental Health, Developmental Disabilities and Addictive Diseases; Division of Public Health; Office of Adoptions; Office of Child Support Enforcement; and, Office of Regulatory Services. These programs are primarily regulated in accordance with Title VI of the Civil Rights Act of 1964, 42 U.S.C. §§ 2000d et. Seq.; Presidential Executive Order 13166 “Improving Access to Services for Persons with Limited English Proficiency”; the Privacy Act of 1974; the Personal Responsibility and Work Opportunity Reconciliation Act of 1996; the Illegal Immigration Reform and Immigrant Responsibility Act of 1996; the Americans with Disabilities Act of 1990; §504 of the Rehabilitation Act of 1975; and, HHS Guidance to Federal Financial Assistance Recipients Regarding the Prohibition Against National Origin Discrimination Affecting Limited English Proficient Persons, August 3, 2003.
Gail A. Hoffman, Coordinator 404-657-5244
Antonio “Tony” Flores, Language Services Manager
404-657-4722
GA DHR/Office of Policy and Government Services
Limited English Proficient and Sensory Impaired Client Services
2 Peachtree Street N.W., Suite 7-250
Atlanta, Georgia 30303-3142
(Fax) 404-657-8732
gahoffman@dhr.state.ga.us
aflores@dhr.state.ga.us
DHR Interpreters and Other Language Services
Average Hourly Rate Charged by Interpreters in Georgia
Interpreter and Translator Training and Testing
LEP/SI Client Services Policies and Procedures Manual
Immigrant Eligibility - LEP/SI Policies and Procedures Manual
Plan for Client Services for Persons with Limited English Proficiency and Sensory Impairment