FAQ
ABOUT SERVICES FOR THE ELDERLY:
Q. How can I learn more about services and resources available to older Georgians in my community?
A. Contact your Area Agency on Aging, the Gateway to community resources for older adults and their families.
Q. What services are available for my elderly parent in her home?
A. Meals on Wheels and other in-home services are available for homebound elderly Georgians. See the Community Care Services Program for details.
Q. How can I find out more information on Medicare Part D?
A. Please contact GeorgiaCares at 1.800.669.8387 and also refer to the Medicare Part D document on our webpage.
Q. How can I get a permit to open a Personal Care Home for the elderly?
A. The Office of Regulatory Services (ORS) of the Georgia Department of Human Resources has information about permits, as well as the rules and regulations about Personal Care Home operation. Visit http://www2.state.ga.us/Departments/DHR/ORS/ltcpc.htm for more information or call (404) 656-4076
Q. Who do I contact to report abuse in a nursing home?
A. Report nursing home abuse to the Office of Regulatory Services (ORS) of the Georgia Department of Human Resources. Visit http://www2.state.ga.us/Departments/DHR/ORS/faq.htm for more information or call (404) 657-5728 or toll free at (800) 878-6442.
Q. How do I file a complaint against a nursing home?
A. To file a complaint on line about care in licensed facilities, click here.
Q. How do I report elder about in the community?
A. You can report elder abuse to the Georgia Department of Human Resources Report Elder Abuse.
FAMILIES AND CHILDREN:
Q. How do I apply for child support services and how much does it cost?
You can download an application for child support services at ocse.dhr.Georgia.gov or you can apply online through the Constituent Services Portal at the lower left side of that Web page. A non-refundable processing fee of $25 (money order or certified check) is required at the time of application. You may also pay the application fee online.
Q. How do I report suspected abuse or neglect of a child?
A. Contact the Division of Family and Children Services (DFCS) office in your county. Your report is confidential. Visit http://dfcs.dhr.georgia.gov/locations to locate your county DFCS office. If you believe a child is in immediate danger, call the police. The police will notify DFCS.
Q. How can I get a permit to open a residential group home for children or a child-placing (adoption) agency?
A. Residential childcare (group homes for children) and child-placing (adoption) agencies are licensed by the Office of Regulatory Services (ORS) of the Georgia Department of Human Resources. Specific information about these programs is available at http://www2.state.ga.us/Departments/DHR/ORS/orsccl.htm or call (404) 657-9644.
Q. Who do I contact to report welfare fraud?
A. The DHR Office of Investigative Services has a fraud hotline you can call: 1-800-282-4063.
Q. How do I apply for Medicaid, Food Stamps or TANF?
A. Contact the Division of Family and Children Services (DFCS) office in your county. Visit http://dfcs.dhr.georgia.gov/locations to locate your county DFCS office or call 800-869-1150 for more information.
Q. How do I apply for Women, Infants and Children (WIC)?
A. Visit the Division of Public Health's web site at http://health.state.ga.us/programs/wic/ for more information or contact your local county health department.
Q. How do I apply for childcare assistance?
A. Visit the Childcare and Parent Services web site at http://dfcs.dhr.georgia.gov/caps for general information about the program. To apply, contact your local DFCS office. Visit http://dfcs.dhr.georgia.gov/locations to locate your county DFCS office.
Q. What if I don't earn enough to pay child support?
The Fatherhood Program offers vocational training; job counseling and placement assistance; and classes on parenting, job interviewing and financial management to parents (either mothers or fathers) who owe child support and are unemployed or underemployed. Non-custodial parents with a child support case through the Office of Child Support Services (OCSS) can apply through the Constituent Services Portal at ocse.dhr.Georgia.gov or by contacting their local OCSS office.
HEALTH ISSUES:
Q. How do I find out more about the West Nile virus?
A. Visit the Division of Public Health of the Georgia Department of Human Resources web site at http://health.state.ga.us/epi/vbd/mosquito.shtml for more information about the West Nile Virus.
Q. How do humans catch the avian flu?
Most cases of avian flu in humans have been a result of close human contact with infected birds or chickens. There has been very limited transmission of the virus between people.
Q. Will avian flu cause a human flu pandemic?
A pandemic is a worldwide flu outbreak. The avian flu virus has the potential to cause a pandemic because there is no immunity to the virus in the human population. Currently, however, the virus does not spread easily from person-to-person. If the virus mutates and can spread between people more easily, it is possible for it to cause a pandemic. For this reason, scientists and health experts are watching the virus very closely.
Q. How is Georgia preparing for a possible flu pandemic?
Planning for a possible pandemic has been underway for several years in Georgia, as part of the state’s overall emergency preparedness planning. The main objectives of the state’s pandemic response plans are to minimize morbidity and mortality associated with pandemic influenza, minimize social disruption, and provide support to the health care system. The state plan calls for enhanced surveillance and laboratory testing, helping support surge capacity in hospitals, and developing a system of home care for people who are not sick enough to be hospitalized. A key component of state pandemic preparations will be helping local communities, businesses, community organizations, and families and individuals plan and prepare.
Q. How do I find mental health services near me?
Visit the Mental Health, Mental Retardation, Developmental Disabilities and Addictive Diseases (MHDDAD) Service Locator page to find these services in your community.
Q. How do I find developmental disabilities services near me?
Visit the Mental Health, Mental Retardation, Developmental Disabilities and Addictive Diseases (MHDDAD) Service Locator page to find these services in your community.
Q. How do I find addictive diseases services near me?
Visit the Mental Health, Mental Retardation, Developmental Disabilities and Addictive Diseases (MHDDAD) Service Locator page to find these services in your community.
Q. Who is eligible to receive MHDDAD services?
Any resident of Georgia is eligible.
BIRTH, MARRIAGE, AND DEATH CERTIFICATES:
Q. How do I request a copy of a birth certificate, marriage certificate, or death certificate?
A. Visit the Division of Public Health's web site at http://health.state.ga.us/programs/vitalrecords for more information or call your local county vital records office. Contact the state vital records office at (404) 679-4702.
HEALTH INSURANCE:
Q. I don't have any health insurance. What is available?
- A. For children in families who meet the income requirements, the PeachCare For Kids program provides low cost children's health insurance. This program is sponsored by the Georgia Department of Community Health. Visit http://www.peachcare.org or call 1-877-GAPEACH for more information.
- A. Right from the Start Medicaid pays for medical care required by pregnant women for up to 60 days after they give birth, and for delivery and medical care required by their children. For more information visit the Right From the Start Medicaid web site at http://dfcs.dhr.georgia.gov/rsm or call the Right From the Start Medicaid Project office at 1-800-809-7276
- A. Elderly or disabled adults should call their local DFCS office to see what is available. Visit http://dfcs.dhr.georgia.gov/locations to locate your county DFCS office.
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